Refund and Returns Policy

Introduction

This Refund and Returns Policy explains the rules, conditions, and procedures regarding payments, refunds, cancellations, disputes, and returns related to the use of our platform for exploring and sharing properties, roommates, workspaces, office spaces, rides, subscriptions, and other shared opportunities.

By using our platform, users agree to this policy and understand that certain transactions may involve third-party users, independent providers, or external payment services.

1. General Policy

Our platform primarily acts as a marketplace and connection service between users. Because many transactions occur directly between independent users, landlords, roommates, workspace owners, travelers, or service providers, refunds may vary depending on the nature of the transaction.

Refund eligibility depends on:

The type of service or listing
The payment structure
The timing of cancellation
The conduct of involved users
Whether the issue violates platform policies

2. Non-Refundable Services

Unless otherwise stated, the following fees are generally non-refundable:

Listing or advertisement fees
Featured or promoted listing payments
Subscription or membership fees already used
Verification service fees
Digital service charges
Administrative or processing fees
Completed booking commissions
Optional premium account features

Refunds may still be considered in exceptional cases at our discretion.

Refund and Dispute Time Limit: Any refund request or purchase-related dispute must be submitted to Share9ja within fourteen (14) days of the purchase date. Requests or disputes raised after this period will be considered void and will not be eligible for review or refund. Furthermore, payments for services that have already been rendered, delivered, or utilized are non-refundable, except where otherwise required by applicable law.

3. Refund Eligibility for Property and Workspace Listings

Users may qualify for a refund in situations such as:

Duplicate payments
Incorrect charges caused by technical errors
Listings proven to be fraudulent
Property or workspace unavailable after confirmed booking
Major misrepresentation of the listing
Unauthorized transactions

Refund requests may be denied if:

The user changes their mind after payment
The user fails to inspect the property before payment
Disputes arise from private agreements outside the platform
The listing matches the published description
The user violates platform policies

4. Roommate and Shared Accommodation Agreements

Roommate arrangements and shared accommodation agreements are generally considered private agreements between users.

The platform is not responsible for:

Personality conflicts
Lifestyle disagreements
Early move-outs
Utility disputes
Shared expense disagreements
Personal compatibility issues

Refunds related to roommate arrangements may only be reviewed when there is clear evidence of fraud, misrepresentation, or policy violations.

5. Subscription and Shared Services Refunds

For shared subscriptions, memberships, or cost-sharing services:

Refunds are only available for unused service periods where applicable
Shared access violations may result in immediate cancellation without refund
Users who violate service provider rules may lose refund eligibility
Partial refunds may be issued at our discretion depending on usage history

Users are responsible for reviewing the terms of any third-party service connected through the platform.

6. Ride Sharing and Travel Cost Sharing

For ride sharing, carpooling, or travel expense sharing:

Refunds may be considered if:

A trip is canceled by the organizer
Payment was collected for a non-existent trip
Significant route changes occur without agreement
Fraudulent activity is confirmed

Refunds may not be issued for:

Delays caused by weather or traffic
Personal scheduling conflicts
Missed pickups due to user negligence
Disagreements between travelers after trip commencement

7. Cancellation Policy

Users may cancel bookings, reservations, or agreements subject to the cancellation terms stated in the listing or service description.

Cancellation terms may include:

Full refund periods
Partial refund periods
Non-refundable booking windows
Administrative deductions
Late cancellation penalties

Users are responsible for reviewing cancellation terms before making payments.

8. Refund Request Process

To request a refund, users must:

Contact support through the official platform channels
Provide transaction details
Submit supporting evidence where applicable
File the request within the allowed refund period

Supporting evidence may include:

Receipts
Screenshots
Messages
Booking confirmations
Photos
Identity verification documents

Failure to provide adequate evidence may delay or prevent refund processing.

9. Refund Review Timeline

Refund requests are typically reviewed within a reasonable timeframe after all required information has been received.

Complex disputes involving multiple users or investigations may require additional review time.

Users may be contacted for further clarification during the review process.

10. Payment Processing and Refund Timing

Approved refunds are usually returned through the original payment method where possible.

Refund timing may depend on:

Payment provider policies
Banking institutions
Card processors
Mobile payment services
International transfer systems

Processing delays caused by third-party financial institutions are outside our control.

11. Fraud Prevention

We reserve the right to refuse refunds where we suspect:

Fraudulent claims
Payment abuse
False disputes
Chargeback manipulation
Policy exploitation
Identity misrepresentation

Accounts involved in fraudulent refund activity may be suspended or permanently banned.

12. Chargebacks and Payment Disputes

Users are encouraged to contact us before initiating payment disputes or chargebacks through banks or payment providers.

Improper chargebacks may result in:

Account suspension
Listing removal
Restricted platform access
Additional investigation

We reserve the right to provide transaction records and communication history during dispute investigations.

13. User Responsibility

Users are responsible for:

Carefully reviewing listings before payment
Verifying identities and property details
Understanding rental or sharing terms
Conducting inspections where necessary
Using secure communication and payment methods

The platform cannot guarantee the outcome of user-to-user agreements.

14. Third-Party Services Disclaimer

Some listings or services may involve third-party providers, external booking systems, payment gateways, or independent businesses.

Refunds involving third-party services may also be subject to the policies of those providers.

Users may need to comply with additional third-party terms and conditions.

15. Policy Changes

We reserve the right to modify or update this Refund and Returns Policy at any time without prior notice.

Continued use of the platform after updates constitutes acceptance of the revised policy.

Users are encouraged to review this policy periodically.

16. Contact and Support

Users experiencing payment issues, disputes, or refund concerns should contact our support team through the official communication channels available on the platform.

We are committed to reviewing legitimate concerns fairly and responsibly while maintaining a safe and trusted community for all users.